Privacy policy

Who this policy covers

This policy covers everbettersystems.com and enquiries submitted through this website. The collection and handling of information within CRIS is described in the CRIS privacy policy. Separate product terms or project agreements may also apply to services you purchase.

Information we collect

When you use our contact form, we collect your name, email address, optional phone number, message, and whether you request a response. We also receive information you choose to provide in subsequent correspondence.

Our website and its service providers may process technical information such as your IP address, browser and device information, pages visited, referring pages, timestamps, and security or delivery logs. Google Analytics and Google reCAPTCHA also process information as described below.

Please provide only information relevant to your enquiry. Do not include passwords, payment details, identity documents, sensitive personal information, or confidential information about other people in the contact form.

How we use information

We use information to respond to enquiries, discuss and deliver requested services, maintain business correspondence, understand website use, diagnose problems, prevent spam and misuse, and meet applicable legal obligations.

You can browse the website without submitting an enquiry. If you do not provide a name, valid email address, and message, we cannot process the contact form. Providing a phone number is optional. Sending an enquiry does not subscribe you to a newsletter.

Contact messages and email delivery

Our contact form sends your enquiry to a Netlify function, which uses Mailgun to deliver it by email. Your contact details and message are included in that email and are available to the people who handle enquiries for Ever Better Systems. Copies may be held in our email systems and in delivery records maintained by our providers.

For information about Mailgun's handling of data, see the Mailgun privacy policy. Netlify's handling of information is described in its privacy statement.

Google Analytics and cookies

We use Google Analytics 4 on our public website to understand visits and how people use our pages. Google Analytics uses cookies and similar technologies and may process browser, device, interaction, and approximate location information. Our analytics tag does not run on localhost or preview domains.

Our contact form sends its contents to our email delivery function, rather than including them in analytics events. Please avoid putting personal information into page URLs.

You can manage or delete cookies through your browser settings. Google also offers a Google Analytics opt-out browser add-on. Read how Google uses information from sites that use its services.

Google reCAPTCHA

We use Google reCAPTCHA to protect the contact form from automated submissions. Google may process information about your device, browser, IP address, cookies, and interactions to assess whether a visitor is human. Our server submits your verification token to Google before sending your message.

Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. If verification cannot be completed, the form cannot send your enquiry. Please refresh the page and try again.

Sharing and overseas processing

Information may be handled by providers that support website hosting, email delivery, analytics, security, and our business communications. External services that supply styles and icons may also receive technical information when your browser requests their files. We may disclose information where required or authorised by law.

Our providers operate internationally, so information may be processed or stored outside Australia, including in the United States and other countries where they or their service providers operate. Locations depend on the service and its configuration. You can contact us for information about the providers relevant to your enquiry.

Storage, security, and retention

The website uses HTTPS, and the contact function requires an encrypted SMTP connection for email delivery. SMTP credentials and the reCAPTCHA secret are kept in server-side environment settings. No internet service can guarantee absolute security.

We retain enquiry information for the purposes of responding, providing requested services, keeping relevant business records, and meeting legal obligations. Retention may vary between correspondence, operational logs, and provider records. Contact us if you would like us to review information held about you or request its deletion; legal or recordkeeping obligations may limit what we can delete.

Access, corrections, and privacy complaints

To ask about your information, request access or correction, or raise a privacy concern, use our Contact Us form and include “Privacy enquiry” in your message. We may need to verify your identity before disclosing or changing information.

For complaints, describe what happened and the outcome you seek. We will review the concern and aim to respond within 30 days, or explain if more time is needed. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner, where applicable.

Changes to this policy

We may update this policy when our website or information-handling practices change. The current version and its last updated date will be published on this page.